What We Do?

We’re a team with deep expertise in developing and deploying effective telecom solutions for all businesses big and small.

Contact the Makannah Group!

1-877-308-3335

Services We Provide

The Makannah Group is a full scale telecommunications company.We provide the following nationwide services and solutions:

Local, Long Distance, and Toll Free
Internet and Data
Wireless
VOIP/SIP/Cloud Based Solutions
VOIP and Traditional Telephone Systems
MPLS
Request for Proposal (RFP) Development & Response Evaluation
Telephony Presentations
Managed Services
Audit & Recovery
Consultation

The services shown above are available from most any telecom provider. The Makannah Group goes further by performing a total evaluation of your telecom services before we make any recommendations for change. We ask: “Are your current telecommunications service helping your grow your business?” We answer this question with a comprehensive telecom audit.

Telecommunications Audit

One of corporate American’s largest annual operating expenditures is for telecommunication services. It is second only to payroll costs! A comprehensive review of your existing telecommunication services can astonish you as much as cleaning out your attic. That is, most things seem familiar and normal but when you dig back in the dusty corners you find some surprises. The Makannah Group audit can:

Identify unused services on which you are paying
Verify your provider is in compliance with your contract
Evaluate services to determine if it is time for an upgrade
Discover chronic billing errors
Determine if you are getting the lowest rates your provider offers
Recommend beneficial telephony equipment acquisitions or enhancements
Catch misuse of services by employees or fraud
Detect language that promotes “price creep”

Statistics show that up to 90% of telephone bills contain errors often resulting in severe overcharges. Auditing your telecommunication services is like a tune-up on your car; it necessary at least once a year and will prevent unnecessary future expenditures.

If long term billing errors are found through the audit, the Makannah Group snaps into advocacy mode and works for credit recovery. We will work on your behalf to obtain RETROACTIVE payments for incorrectly billed or fraudulent services found on your invoice. This effort often results in a BIG REFUND, putting money back where it should be in the first place — your business!

Contract Evaluation

Telecom providers’ contracts are structured like Las Vegas casinos; the odds are with the house. For every legitimate offer, there exists one that has a gimmick. When was the last time you read every word of a telecommunications contract (or any contract)? Like most busy people you probably give the contract a cursory read then decide to trust the sales rep. The Makannah Group’s experienced staff will read every single word of your contract. As they read the terms and conditions, they will be asking themselves, “What’s the catch?”

Many providers dangle incentives to get your signature on the dotted line. For example, they may offer signing bonuses such as large cash hand outs or service credits, low introductory rates, items such as computers, e-readers, concert tickets, and even lifetime health club memberships. Telecom providers can be quite imaginative to get that ink. However, many of these promotions are designed to distract you from the fine print.

In the numerous contracts the Makannah Group has read, they have found buried within them:

Major rate increases after the introductory rate incentive ends
Draconian early termination penalties
Fees not mentioned during the sales phase
Year-end true-ups for not making annual revenue commitments
No written guarantee of price stability
Automatic renewals

There are many more rules favoring the provider deep within these cleverly worded contracts. The Makannah Group can look at these documents to see if they offer fair, stable rates, service guarantees, and flexible terms – all necessary for choosing the best long-term telecommunications plan for your company.

Bid Evaluation

The Makannah Group will solicit and evaluate all bids and RFP responses submitted by providers against your business needs.Then, based on the results of the evaluation, we will present thebest solution in clear and unambiguous language.

The evaluation will show the cost comparisons and clearly state the reasons that this is plan that will best support those needs.

Implementation Support

The Makannah Group does not walk away once the sale is made. Our skilled staff will help coordinate implementation of your services by ensuring information is communicated correctly and timely between vendors.

This crucial step is often overlooked or not even provided by our competitors.

Who We Are?

We’re a team with deep expertise in developing and deploying effective telecom solutions for all businesses big and small.

The Makannah Group was founded in 2004 by current CEO and President Jeffrey Masters. Jeff and his staff have over 50 years of experience in telecom. The Makannah Group has dedicated itself to nurturing long-term business relationships with the biggest telecom companies in the world. The same effort is put into developing and maintaining connections with smaller, localized providers to make sure we can present the most comprehensive and best telecom solution for your business.

Jeff earned his college degree from George Mason University in Fairfax, Virginia. During this time he was a USTA certified tennis professional and taught classes in the Washington DC and Northern Virginia areas. Jeff also attended Southern Illinois Universtity Edwardsville where he was a member of the 1984 NCAA Championship Team. In 1997, Jeff joined US Cellular in Madison, Wisconsin as a sale representative. In 2000, Jeff helped open the sales markets for TDS Metrocom in Michigan. He quickly became one of the most successful sales professionals in the industry. After seeing the frustration customers experienced with telecom products and support, Jeff decided to go out on his own.

What We Do?

Services We Provide

Telecommunications Audit

Contract Evaluation

Bid Evaluation

Implementation Support

Who We Are?

We’re a team with deep expertise in developing and deploying effective telecom solutions for all businesses big and small.

Our Location

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